Shipping Policy

 

Terms & Conditions:

  • Weekend and holiday orders will be processed on the next business day, maintaining a consistent and reliable service standard.
  • Deliveries to remote areas of Alaska and Hawaii might take up to 5/6 business days, ensuring that customers in these regions are aware of potential delays and can plan accordingly.
  • To ensure the safe receipt of your order, a signature from an adult upon delivery is mandatory. In the event of absence at the delivery address, the shipping service will make subsequent delivery attempts, prioritizing customer convenience and security.

USA Shipping:

Dear USA Customers, please be aware that a significant portion of Lacantus inventory is stored in European warehouses. Consequently, some orders may be classified as international and could incur Customs Duties and Taxes, which are solely the responsibility of the customer. To assist in alleviating these taxes, we provide an 8% discount code (https://www.lacantus.com/coupons) exclusively for USA and CA customers. However, it’s important to note that country or state taxes remain the customer’s sole responsibility.

Shipping Methods: We provide shipping services from major shipping carriers as UPS, DHL, and Fedex.

Cost: All orders surpassing $1,000, the shipping service is offered at no cost, providing customers with a complimentary shipping benefit for larger purchases. However, for orders below $1,000, a flat shipping fee of $50 is applied to cover the shipping expenses.

Insurance: Ensuring the safety of your purchase, all watches are comprehensively insured during transit until they are securely delivered to your doorstep, eliminating any extra costs or worries regarding potential damages or losses.

Processing Times: Efficiency is our priority. Items currently in stock will be promptly dispatched within 24/48 hours of order placement, ensuring swift delivery to our valued customers. In cases where the desired item is out of stock, we are committed to providing an estimated delivery date, ensuring transparency and managing customer expectations effectively.

International Shipping:

Shipping Method: For international shipments, we exclusively rely on FedEx, providing a reliable shipping duration of 4 to 7 days for delivery to international destinations, ensuring timely receipt of your order across borders.

Cost: The shipping cost varies based on the destination country. Prior to finalizing the purchase, customers will be informed of the precise shipping charges applicable to their specific location, ensuring transparency and enabling informed decision-making.

Insurance: Similar to domestic orders, international shipments are comprehensively insured during transit at no additional cost to the customer, guaranteeing the safe arrival of your purchase irrespective of geographical boundaries.

Processing Times: Our commitment to efficiency extends to international orders as well. Items currently available in stock will be dispatched within 24 hours, while out-of-stock items will be accompanied by an estimated delivery date, ensuring a seamless and informed shopping experience for our international clientele.

Terms & Conditions:

  • Similar to domestic orders, weekend and holiday orders will be processed on the subsequent business day, maintaining consistency in service standards for international shipments.
  • An adult signature is required upon delivery to ensure the secure receipt of your order, with FedEx making multiple delivery attempts for customer convenience.
  • Certain product lines, including Grand Seiko, Seiko 5, Seiko Prospex, Seiko Presage, and Seiko Astron, are not eligible for international shipping, providing clarity on available options for our international customers.
  • International customers are advised of potential customs duties and tax regulations applicable to their respective countries, highlighting the importance of understanding and complying with local regulations to facilitate a smooth customs clearance process.
  • Oversize or high-value orders may incur additional shipping charges, ensuring fairness and transparency in the shipping process for all customers.

Return Policy:

For comprehensive details regarding our return policy, please visit the following link:

http://www.lacantus.com/return-policy